Active Incident

Updated a few seconds ago

Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.
Regional Secure Print InstabilityPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Printing

Locations

HP-US, HP-EU


April 2, 2026 4:34PM EDT
April 2, 2026 8:34PM UTC
MONITORING

Ongoing instability in the AWS Bahrain (me-south-1) region is causing print job failures for customers who have Bahrain configured as their Data Privacy Region. Authentication and all other HP Secure Print services are unaffected. Symptoms * Print jobs submitted but not releasing at the device * Timeout errors in Print Scout logs Workaround Change the Data Privacy Region from Bahrain to an alternate region (e.g., Frankfurt). This has been confirmed to restore service immediately. This change must be made in two places: * Customer default region — applies to all users without an individual region set * User-level region — users with Bahrain set individually must be updated separately, as they will remain affected even after the customer default is changed Important: This change affects where print job data is stored in the cloud and may change the print job information collected for reporting. Please consult your CDO or compliance team before proceeding, as this is your organisation's decision to make. To request assistance, open a support case and we'll be happy to assist. We are monitoring the AWS Health Dashboard and will update this page as the situation develops.

User Sign in and Authentication




Operational

Printing




Operational

Workstation




Operational

Workstation Cloud Services




Operational

HP MFP Cloud Connector




Operational

Admin Web Console




Operational

External APIs




Operational

Cloud Infrastructure




Operational

Cloud Services




Operational

4

Upcoming Maintenances

0

Incidents Last 30 Days

8

Maintenances Last 30 Days

Scheduled Maintenance

HP Insights (EU) Product DeploymentPlanned Maintenance

Schedule

July 5, 2026 4:30PM - 5:00PM EDT
July 5, 2026 8:30PM - 9:00PM UTC

Components

Printing, Cloud Services

Locations

HP-EU

Description

An HP Insights (EU) product deployment is scheduled for Sunday, July 5 from 10:30-11:00 PM CEST to deploy feature updates. Neither user printing nor access to the Administrator Portal are anticipated to be impacted. Thank you for your understanding and cooperation as we work to improve our services.
HP Insights (US) Product DeploymentPlanned Maintenance

Schedule

July 5, 2026 5:00PM - 5:30PM EDT
July 5, 2026 9:00PM - 9:30PM UTC

Components

Printing, Cloud Services

Locations

HP-US

Description

An HP Insights (US) product deployment is scheduled for Sunday, July 5 from 5:00-5:30 PM EST to deploy feature updates. Neither user printing nor access to the Administrator Portal are anticipated to be impacted. Thank you for your understanding and cooperation as we work to improve our services.
HP Insights (EU) Infrastructure Deployment Planned Maintenance

Schedule

July 18, 2026 10:00PM - July 19, 2026 12:00AM EDT
July 19, 2026 2:00AM - July 19, 2026 4:00AM UTC

Components

Printing, Cloud Infrastructure

Locations

HP-EU

Description

An HP Insights (EU) infrastructure deployment is scheduled for Sunday, July 19, from 4:00 AM to 6:00 AM CET to update our cloud infrastructure. For most of the maintenance window, user printing will remain unaffected. However, a brief 5-minute disruption to Secure Release is expected toward the end of the maintenance period, after which the system will be fully operational. Thank you for your understanding and cooperation as we work to improve our services.
HP Insights (US) Infrastructure Deployment Planned Maintenance

Schedule

July 19, 2026 12:30AM - 2:30AM EDT
July 19, 2026 4:30AM - 6:30AM UTC

Components

Printing, Cloud Infrastructure

Locations

HP-US

Description

An HP Insights (US) infrastructure deployment is scheduled for Sunday, July 19, from 12:30 AM to 2:30 AM EDT to update our cloud infrastructure. For most of the maintenance window, user printing will remain unaffected. However, a brief 5-minute disruption to Secure Release is expected toward the end of the maintenance period, after which the system will be fully operational. Thank you for your understanding and cooperation as we work to improve our services.

History (Last 7 days)

HP Insights (US) Product DeploymentPlanned Maintenance

Description

An HP Insights (US) product deployment is scheduled for Sunday, June 28 from 5:00-5:30 PM EST to deploy feature updates. Neither user printing nor access to the Administrator Portal are anticipated to be impacted. Thank you for your understanding and cooperation as we work to improve our services.


Components

User Sign in and Authentication, Cloud Services


Locations

HP-US


Schedule

June 28, 2026 5:00PM - June 28, 2026 5:30PM EDT
June 28, 2026 9:00PM - June 28, 2026 9:30PM UTC


June 28, 2026 5:20PM EDT
June 28, 2026 9:20PM UTC
UPDATE

Maintenance concluded successfully.

June 28, 2026 5:01PM EDT
June 28, 2026 9:01PM UTC
UPDATE

Maintenance beginning.
HP Insights (EU) Product DeploymentPlanned Maintenance

Description

An HP Insights (EU) product deployment is scheduled for Sunday, June 28 from 10:30-11:00 PM CEST to deploy feature updates. Neither user printing nor access to the Administrator Portal are anticipated to be impacted. Thank you for your understanding and cooperation as we work to improve our services.


Components

User Sign in and Authentication, Cloud Services


Locations

HP-EU


Schedule

June 28, 2026 4:30PM - June 28, 2026 5:00PM EDT
June 28, 2026 8:30PM - June 28, 2026 9:00PM UTC


June 28, 2026 4:48PM EDT
June 28, 2026 8:48PM UTC
UPDATE

Maintenance concluded successfully.

June 28, 2026 4:30PM EDT
June 28, 2026 8:30PM UTC
UPDATE

Maintenance beginning.