Active Incident

Updated a few seconds ago

Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.
Regional Secure Print InstabilityPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Printing

Locations

HP-US, HP-EU


April 2, 2026 4:34PM EDT
April 2, 2026 8:34PM UTC
MONITORING

Ongoing instability in the AWS Bahrain (me-south-1) region is causing print job failures for customers who have Bahrain configured as their Data Privacy Region. Authentication and all other HP Secure Print services are unaffected. Symptoms * Print jobs submitted but not releasing at the device * Timeout errors in Print Scout logs Workaround Change the Data Privacy Region from Bahrain to an alternate region (e.g., Frankfurt). This has been confirmed to restore service immediately. This change must be made in two places: * Customer default region — applies to all users without an individual region set * User-level region — users with Bahrain set individually must be updated separately, as they will remain affected even after the customer default is changed Important: This change affects where print job data is stored in the cloud and may change the print job information collected for reporting. Please consult your CDO or compliance team before proceeding, as this is your organisation's decision to make. To request assistance, open a support case and we'll be happy to assist. We are monitoring the AWS Health Dashboard and will update this page as the situation develops.

User Sign in and Authentication




Operational

Printing




Operational

Workstation




Operational

Workstation Cloud Services




Operational

HP MFP Cloud Connector




Operational

Admin Web Console




Operational

External APIs




Operational

Cloud Infrastructure




Operational

Cloud Services




Operational

3

Upcoming Maintenances

1

Incidents Last 30 Days

7

Maintenances Last 30 Days

Scheduled Maintenance

HP Insights 4.5 (US) Product DeploymentPlanned Maintenance

Schedule

May 9, 2026 8:00PM - 8:30PM EDT
May 10, 2026 12:00AM - 12:30AM UTC

Components

Workstation, HP MFP Cloud Connector, Cloud Services

Locations

HP-US

Description

The HP Insights 4.5 release will be available for you beginning on Sunday, May 10th. In preparation, an HP Insights maintenance window to deploy a new Cloud Connector is scheduled to begin at 8:00 PM ET on Saturday, May 9th. Users may experience a brief interruption as the updates are implemented, in which case HP recommends retrying the action. A new Print Scout and Local Connector will be available for download after this update. There will be no impact to user printing or access to the Admin Console. There will also be no impact to user printing or access to the admin console with the HP Insights 4.5 release at 8:30 PM ET on Sunday, May 10th.
HP Insights 4.5 (EU) Product DeploymentPlanned Maintenance

Schedule

May 10, 2026 8:00PM - 8:30PM EDT
May 11, 2026 12:00AM - 12:30AM UTC

Components

Workstation, HP MFP Cloud Connector, Cloud Services

Locations

HP-EU

Description

The HP Insights 4.5 release will be available for you beginning on Monday, May 11th. In preparation, an HP Insights maintenance window to deploy a new Cloud Connector is scheduled to begin at 2:00 AM CEST on Monday, May 11th. Users may experience a brief interruption as the updates are implemented, in which case HP recommends retrying the action. A new Print Scout and Local Connector will be available for download after this update. There will be no impact to user printing or access to the Admin Console.
HP Insights 4.5 Availability Planned Maintenance

Schedule

May 10, 2026 8:30PM - 8:45PM EDT
May 11, 2026 12:30AM - 12:45AM UTC

Components

Cloud Infrastructure

Locations

HP-US, HP-EU

Description

HP Insights 4.5 will be available on Sunday, May 10th at 8:30 PM EST / Monday, May 11th at 2:30 AM CEST. There will be no impact to user printing or access to the admin console.

History (Last 7 days)

HP Insights (US) Product DeploymentPlanned Maintenance

Description

An HP Insights (US) product deployment is scheduled for Sunday, May 3 from 5:00-6:00 PM EST to deploy feature updates. Neither user printing nor access to the Administrator Portal are anticipated to be impacted. Thank you for your understanding and cooperation as we work to improve our services.


Components

Workstation Cloud Services, Admin Web Console, Cloud Services


Locations

HP-US


Schedule

May 3, 2026 5:00PM - May 3, 2026 6:00PM EDT
May 3, 2026 9:00PM - May 3, 2026 10:00PM UTC


May 3, 2026 5:30PM EDT
May 3, 2026 9:30PM UTC
UPDATE

Maintenance concluded successfully.

May 3, 2026 5:00PM EDT
May 3, 2026 9:00PM UTC
UPDATE

Maintenance beginning.
HP Insights (EU) Product DeploymentPlanned Maintenance

Description

An HP Insights (EU) product deployment is scheduled for Sunday, May 3 from 10:00-11:00 PM CEST to deploy feature updates. Neither user printing nor access to the Administrator Portal are anticipated to be impacted. Thank you for your understanding and cooperation as we work to improve our services.


Components

Workstation Cloud Services, Admin Web Console, Cloud Services


Locations

HP-EU


Schedule

May 3, 2026 4:00PM - May 3, 2026 5:00PM EDT
May 3, 2026 8:00PM - May 3, 2026 9:00PM UTC


May 3, 2026 4:55PM EDT
May 3, 2026 8:55PM UTC
UPDATE

Maintenance concluded successfully.

May 3, 2026 4:00PM EDT
May 3, 2026 8:00PM UTC
UPDATE

Maintenance beginning.
Degraded PerformanceOperational

Incident Status

Operational


Components

Printing


Locations

HP-US



May 1, 2026 12:21PM EDT
May 1, 2026 4:21PM UTC
RESOLVED

The issue has been resolved, and all services are now operating normally. We are continuing to monitor the system to ensure stability.

May 1, 2026 9:00AM EDT
May 1, 2026 1:00PM UTC
MONITORING

We’ve identified a degradation in performance for secure printing and are currently monitoring the situation.