Active Incident

Updated a few seconds ago

Our platform is continuously monitored for outages, slowdowns, or other issues. Should there be any interruptions in service, we'll provide status updates here.
Regional Secure Print InstabilityPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Printing

Locations

HP-US, HP-EU


April 2, 2026 4:34PM EDT
April 2, 2026 8:34PM UTC
MONITORING

Ongoing instability in the AWS Bahrain (me-south-1) region is causing print job failures for customers who have Bahrain configured as their Data Privacy Region. Authentication and all other HP Secure Print services are unaffected. Symptoms * Print jobs submitted but not releasing at the device * Timeout errors in Print Scout logs Workaround Change the Data Privacy Region from Bahrain to an alternate region (e.g., Frankfurt). This has been confirmed to restore service immediately. This change must be made in two places: * Customer default region — applies to all users without an individual region set * User-level region — users with Bahrain set individually must be updated separately, as they will remain affected even after the customer default is changed Important: This change affects where print job data is stored in the cloud and may change the print job information collected for reporting. Please consult your CDO or compliance team before proceeding, as this is your organisation's decision to make. To request assistance, open a support case and we'll be happy to assist. We are monitoring the AWS Health Dashboard and will update this page as the situation develops.

User Sign in and Authentication




Operational

Printing




Operational

Workstation




Operational

Workstation Cloud Services




Operational

HP MFP Cloud Connector




Operational

Admin Web Console




Operational

External APIs




Operational

Cloud Infrastructure




Operational

Cloud Services




Operational

2

Upcoming Maintenances

0

Incidents Last 30 Days

9

Maintenances Last 30 Days

Scheduled Maintenance

HP Insights (EU) Product DeploymentPlanned Maintenance

Schedule

August 23, 2026 4:30PM - 5:00PM EDT
August 23, 2026 8:30PM - 9:00PM UTC

Components

Admin Web Console, Cloud Services

Locations

HP-EU

Description

An HP Insights (EU) product deployment is scheduled for Sunday, August 23 from 10:30-11:00 PM CEST to deploy feature updates. Neither user printing nor access to the Administrator Portal are anticipated to be impacted. Thank you for your understanding and cooperation as we work to improve our services.
HP Insights (US) Product DeploymentPlanned Maintenance

Schedule

August 23, 2026 5:00PM - 5:30PM EDT
August 23, 2026 9:00PM - 9:30PM UTC

Components

Admin Web Console, Cloud Services

Locations

HP-US

Description

An HP Insights (US) product deployment is scheduled for Sunday, August 23 from 5:00-5:30 PM EST to deploy feature updates. Neither user printing nor access to the Administrator Portal are anticipated to be impacted. Thank you for your understanding and cooperation as we work to improve our services.

History (Last 7 days)

HP Insights (US) Product DeploymentPlanned Maintenance

Description

An HP Insights (US) product deployment is scheduled for Sunday, August 16 from 5:00-5:30 PM EST to deploy feature updates. Neither user printing nor access to the Administrator Portal are anticipated to be impacted. Thank you for your understanding and cooperation as we work to improve our services.


Components

Printing, Workstation Cloud Services, Admin Web Console, Cloud Services


Locations

HP-US


Schedule

August 16, 2026 5:00PM - August 16, 2026 5:30PM EDT
August 16, 2026 9:00PM - August 16, 2026 9:30PM UTC


August 16, 2026 5:21PM EDT
August 16, 2026 9:21PM UTC
UPDATE

Maintenance concluded successfully.

August 16, 2026 5:00PM EDT
August 16, 2026 9:00PM UTC
UPDATE

Maintenance beginning.
HP Insights (EU) Product DeploymentPlanned Maintenance

Description

An HP Insights (EU) product deployment is scheduled for Sunday, August 16 from 10:30-1!:00 PM CEST to deploy feature updates. Neither user printing nor access to the Administrator Portal are anticipated to be impacted. Thank you for your understanding and cooperation as we work to improve our services.


Components

Printing, Workstation Cloud Services, Admin Web Console, Cloud Services


Locations

HP-EU


Schedule

August 16, 2026 4:30PM - August 16, 2026 5:00PM EDT
August 16, 2026 8:30PM - August 16, 2026 9:00PM UTC


August 16, 2026 4:56PM EDT
August 16, 2026 8:56PM UTC
UPDATE

Maintenance concluded successfully.

August 16, 2026 4:30PM EDT
August 16, 2026 8:30PM UTC
UPDATE

Maintenance beginning.